Secondary and primary qualitative research had already shown our client, a leading wireless service provider, that that a Summary Invoice would be well-received by its consumer, SOHOs and Small/Medium Business clients.  TMNG Global had also tested and validated those findings with quantitative research.  Now the company asked TMNG to develop and execute a strategy to launch the summary invoice and develop specific programs by market segment to drive adoption.

Secondary and primary qualitative research had already shown our client, a leading wireless service provider, that that a Summary Invoice would be well-received by its consumer, SOHOs and Small/Medium Business clients.  TMNG Global had also tested and validated those findings with quantitative research.  Now the company asked TMNG to develop and execute a strategy to launch the summary invoice and develop specific programs by market segment to drive adoption.

Cartesian Partners with a Leading European OSS Provider to Deliver Best-of-Breed Solutions

A major European cable company has adopted an approach to meeting new mediation and revenue assurance challenges that serves to confirm the benefits of a joint solutions strategy now on offer from TMNG Global’s Cartesian subsidiary and their partner, a leading European independent OSS supplier

A Tier 1 global communications service provider, with assistance of TMNG Global experts, has made great progress in assessing the staffing requirements that come with consolidating operations support across a geographically diverse multi-service footprint.

Like many telecoms worldwide, the company has been working toward  integrated operations in the wake of acquiring several other telecommunications-based companies over the past decade. At the same time, the expansion of the company’s service portfolio and the desire to integrate all service operations as much as possible has added further complexities to the consolidation agenda.

A leading international communications service provider wished to support their mass and large business segments with an improved online bill payment and reporting experience. Their customers’ acceptance of online billing was in the 25-35% range for businesses of some size, and much closer to zero for small businesses. The client wished to push those penetrations to higher ranges.

Thus, for this client, the question was not whether to upgrade their online billing offerings, but how to best make it happen. As TMNG Global had recently successfully concluded a similar project for the client’s consumer segment, they asked the firm for help on this initiative as well.

A leading cable MSO was experiencing serious impediments to progress with its voice rollouts due to a local exchange wholesale supplier’s inability to execute expeditiously on its commitments to provisioning services to the MSO’s customers. It decided to replace its existing provider of landline interconnectivity with a new Tier 1 service provider and a contract that imposed serious financial penalties it if failed to meet contracted targets.

With tens of millions of dollars in potential penalties at stake, the new service provider’s executive management concluded that outside expertise would be needed to assure execution on all of the steps essential to meeting those targets. The communications service provider selected TMNG Global to provide that expertise.