http://tmng.comRSS feeds for TMNG60http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/539/Apples-Acquisition-of-Lala-Creating-Mobility.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=539http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=539&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/539/Apples-Acquisition-of-Lala-Creating-Mobility.aspxOn December 4, 2009, Apple confirmed its acquisition of music website Lala, the market leading cloud-based music library service. CSMG believes Apple’s move is driven not by the incremental revenue opportunity but by a strategic focus on creating mobility for its popular iTunes platform (Lala’s revenue is likely small and Apple already has more than 70% market share of US legal online music downloads). Administrator AccountSun, 06 Dec 2009 15:56:00 GMTf1397696-738c-4295-afcd-943feb885714:539http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/425/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=425http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=425&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/425/Default.aspxCSMG has recently completed a thought-provoking assessment of the impact on fixed networks of bandwidth-intensive video services, such as BBC iPlayer, Joost and HDTV. Given that the investment required to deliver these services would cost billions of pounds and alter the broadband and TV landscape in the UK forever, the implications are critical for fixed network operators. Read the summary of their analysis here.TMNG NewsWed, 23 Jan 2008 22:00:00 GMTf1397696-738c-4295-afcd-943feb885714:425http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/373/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=373http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=373&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/373/Default.aspx Most broadband networks cannot cope with delivering bandwidth-intensive video to a large customer base. Video – as well as competitive dynamics and political pressure – is likely to drive deployment of next generation broadband access (VDSL and fibre to the home). Wed, 07 Nov 2007 23:35:00 GMTf1397696-738c-4295-afcd-943feb885714:373http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/363/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=363http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=363&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/363/Default.aspxA major international communications service provider was pursuing a consumer online billing initiative to enhance electronic bill presentment and payment and customer self-care. Their primary objective was to increase online billing adoption from their current level of 5% to 30% or more in five years, which they believed would deliver substantial cost savings with the added economic benefit of retention and potential up-sell opportunities. TMNG NewsFri, 07 Sep 2007 13:02:00 GMTf1397696-738c-4295-afcd-943feb885714:363http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/364/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=364http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=364&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/364/Default.aspxA leading communications service provider launched an initiative to establish a Self-Service Strategy Organization in order to develop and implement its self-service capabilities. The goals of this cross-functional organization include determining the over-arching strategy for interactions between customers and the provider, and guiding the associated development and implementation efforts. This organization was to evaluate business unit requests and prioritize needs on the basis of revenue impact, operational efficiency and customer satisfaction.TMNG NewsThu, 06 Sep 2007 13:07:00 GMTf1397696-738c-4295-afcd-943feb885714:364http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/355/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=355http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=355&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/355/Default.aspxOne of the most overlooked opportunities for improving any organization’s effectiveness lies in what can be learned from an in-depth examination of other organizations’ structures and methodologies. Tue, 04 Sep 2007 19:39:00 GMTf1397696-738c-4295-afcd-943feb885714:355http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/362/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=362http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=362&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/362/Default.aspxCompanies across a wide spectrum are recognizing the potential power that online communities can bring to their businesses. Whether they are employees, customers, partners, or vendors, online communities are beginning to transform the way businesses handle marketing, sales, product innovation and customer service.This opportunity to cultivate vibrant external ecosystems represents a largely untapped frontier for farsighted businesses to exploit. While Internet businesses have substantial experience with community-building as a means to build an audience for monetization purposes, enterprises are just beginning to grapple with the concept of online communities.TMNG NewsSun, 02 Sep 2007 12:59:00 GMTf1397696-738c-4295-afcd-943feb885714:362