http://tmng.comRSS feeds for TMNG60http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/533/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=533http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=533&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/533/Default.aspxCartesian Partners with a Leading European OSS Provider to Deliver Best-of-Breed Solutions A major European cable company has adopted an approach to meeting new mediation and revenue assurance challenges that serves to confirm the benefits of a joint solutions strategy now on offer from TMNG Global’s Cartesian subsidiary and their partner, a leading European independent OSS supplierHeather ChettiarThu, 22 Oct 2009 16:22:00 GMTf1397696-738c-4295-afcd-943feb885714:533http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/521/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=521http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=521&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/521/Default.aspxA Tier 1 global communications service provider, with assistance of TMNG Global experts, has made great progress in assessing the staffing requirements that come with consolidating operations support across a geographically diverse multi-service footprint. Like many telecoms worldwide, the company has been working toward  integrated operations in the wake of acquiring several other telecommunications-based companies over the past decade. At the same time, the expansion of the company’s service portfolio and the desire to integrate all service operations as much as possible has added further complexities to the consolidation agenda. Mon, 08 Jun 2009 20:49:00 GMTf1397696-738c-4295-afcd-943feb885714:521http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/517/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=517http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=517&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/517/Default.aspxA leading international communications service provider wished to support their mass and large business segments with an improved online bill payment and reporting experience. Their customers’ acceptance of online billing was in the 25-35% range for businesses of some size, and much closer to zero for small businesses. The client wished to push those penetrations to higher ranges. Thus, for this client, the question was not whether to upgrade their online billing offerings, but how to best make it happen. As TMNG Global had recently successfully concluded a similar project for the client’s consumer segment, they asked the firm for help on this initiative as well. Mon, 11 May 2009 15:32:00 GMTf1397696-738c-4295-afcd-943feb885714:517http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/496/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=496http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=496&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/496/Default.aspxA leading cable MSO was experiencing serious impediments to progress with its voice rollouts due to a local exchange wholesale supplier’s inability to execute expeditiously on its commitments to provisioning services to the MSO’s customers. It decided to replace its existing provider of landline interconnectivity with a new Tier 1 service provider and a contract that imposed serious financial penalties it if failed to meet contracted targets. With tens of millions of dollars in potential penalties at stake, the new service provider’s executive management concluded that outside expertise would be needed to assure execution on all of the steps essential to meeting those targets. The communications service provider selected TMNG Global to provide that expertise. Tue, 10 Feb 2009 22:22:00 GMTf1397696-738c-4295-afcd-943feb885714:496http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/428/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=428http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=428&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/428/Default.aspxA nationwide broadband network provider was preparing to change its name and move its headquarters from the west coast to the east coast. As part of the transition plan, the client’s data center would relocate from its current location to the new headquarters, but the IT support staff would not be. Thu, 14 Feb 2008 16:43:00 GMTf1397696-738c-4295-afcd-943feb885714:428http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/382/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=382http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=382&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/382/Default.aspxA leading wireless service provider had recognized that their IT billing services organization did not have standard processes and business controls in place, resulting in the majority of internal client requests being handled as custom projects, which was costly, inefficient and ineffective. They needed to transform their billing services organization to be more user-friendly, process-driven and business-oriented. Tue, 09 Oct 2007 19:57:00 GMTf1397696-738c-4295-afcd-943feb885714:382http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/370/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=370http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=370&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/370/Default.aspxA nationwide broadband network provider was in the process of lighting its new fiber route from Houston to Jacksonville and needed to be able to have management visibility into network operation and customer provisioning. Fri, 28 Sep 2007 20:12:00 GMTf1397696-738c-4295-afcd-943feb885714:370http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/363/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=363http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=363&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/363/Default.aspxA major international communications service provider was pursuing a consumer online billing initiative to enhance electronic bill presentment and payment and customer self-care. Their primary objective was to increase online billing adoption from their current level of 5% to 30% or more in five years, which they believed would deliver substantial cost savings with the added economic benefit of retention and potential up-sell opportunities. TMNG NewsFri, 07 Sep 2007 13:02:00 GMTf1397696-738c-4295-afcd-943feb885714:363http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/364/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=364http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=364&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/364/Default.aspxA leading communications service provider launched an initiative to establish a Self-Service Strategy Organization in order to develop and implement its self-service capabilities. The goals of this cross-functional organization include determining the over-arching strategy for interactions between customers and the provider, and guiding the associated development and implementation efforts. This organization was to evaluate business unit requests and prioritize needs on the basis of revenue impact, operational efficiency and customer satisfaction.TMNG NewsThu, 06 Sep 2007 13:07:00 GMTf1397696-738c-4295-afcd-943feb885714:364http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/343/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=343http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=343&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/343/Default.aspxEncroaching competition, small budgets, and unrealistic revenue expectations were a few of the challenges facing a national association. In addition, the client had major customer service issues, as a result of a disastrous Y2K system conversion. The client needed marketing expertise and management experience to improve the impact of its communications with members. They called on TMNG Global to help. Fri, 17 Aug 2007 19:31:00 GMTf1397696-738c-4295-afcd-943feb885714:343http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/341/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=341http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=341&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/341/Default.aspxAn international GSM and long distance carrier needed a customer care front-end system to integrate its multiple systems into one main customer database.  In order to choose and implement a new system, the client needed TMNG Global to serve as program manager to direct the activities and lead a team from vendor selection through implementation. Fri, 17 Aug 2007 18:57:00 GMTf1397696-738c-4295-afcd-943feb885714:341http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/338/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=338http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=338&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/338/Default.aspxA leading U. S. communications service provider needed to address growing customer dissatisfaction and costly rework associated with inaccurate bills. By capturing necessary billing data and issuing the bill in an accurate and timely fashion, the service provider anticipated a marked improvement in customer satisfaction and payments made on line. They established a major initiative to design a new customer experience-driven invoicing and payment requirements framework. Josephine UkpomaWed, 15 Aug 2007 18:37:00 GMTf1397696-738c-4295-afcd-943feb885714:338http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/334/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=334http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=334&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/334/Default.aspxThis project demonstrated how important a complete benchmarking system can be to even the best performing companies, including software developers. Too often, companies base their assessments of performance on how close they come to meeting the product goals set forth in the original plan with no full understanding of the ways in which they could improve efficiency and reduce or eliminate costly corrections. Extending internal benchmarking to comparative analysis through involvement of peer companies serves to ensure an even more rigorous adherence to excellence in program management. Fri, 10 Aug 2007 16:24:00 GMTf1397696-738c-4295-afcd-943feb885714:334http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/329/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=329http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=329&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/329/Default.aspxOur client, a leading communications service provider, needed to find a way to communicate its goals and generate new ideas among several audiences. The client wanted to develop new ideas to help make its sales force and other members of its staff more efficient and successful. The client also wanted to increase its brand awareness and establish customer loyalty. Josephine UkpomaTue, 07 Aug 2007 16:50:00 GMTf1397696-738c-4295-afcd-943feb885714:329http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/326/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=326http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=326&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/326/Default.aspxA software provider wished to obtain current user workflow processes and procedures that could be used to enhance its Telecom Fraud and Quality of Service (QoS) applications. The client wanted an assessment that incorporated the viewpoints of both an analyst and management regarding fraud management. In addition, the client wanted to position its QoS application as the "Master QoS database” for the corporation. The primary selling point of the application was that it could minimize, if not reduce to one, the number of locations that users of different customer organizations were required to access in order to obtain service performance data. In order to successfully position the application, it was vital that the client understand the workflows, processes, and requirements of its users. They called on TMNG Global to assist.Josephine UkpomaMon, 06 Aug 2007 16:31:00 GMTf1397696-738c-4295-afcd-943feb885714:326http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/325/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=325http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=325&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/325/Default.aspxA communications services provider wished to upgrade its current fraud system in order to leverage the capabilities of newer systems and improve its operational processes. TMNG Global had developed the requirements for a new system and identified products and processes that needed support. We had worked closely with the IT selection committee in evaluating the vendor responses and selection of the new system. Unfortunately, midway through the upgrade, funding was cut for the new system. The client asked TMNG Global to help them maximize its current system and determine processes to get the company through its next year of product improvements.Josephine UkpomaMon, 06 Aug 2007 16:17:00 GMTf1397696-738c-4295-afcd-943feb885714:325http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/324/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=324http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=324&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/324/Default.aspxA large domestic communications service provider believed it had provisioning problems and asked TMNG Global for an assessment. Our analysis revealed that the problems were actually in the area of revenue assurance and the service provider engaged us for a comprehensive revenue assurance assessment.Josephine UkpomaMon, 06 Aug 2007 15:38:00 GMTf1397696-738c-4295-afcd-943feb885714:324http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/314/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=314http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=314&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/314/Default.aspxThe utility wanted to launch a new sales channel. As a startup, the company needed contractors rather than full-time employees because of the uncertain future. Yet, the company needed experienced, talented individuals. TMNG Global was asked to negotiate the contract with an external vendor, define the scope of work, and meet any challenges that arose in the course of building the channel.Josephine UkpomaFri, 03 Aug 2007 15:47:00 GMTf1397696-738c-4295-afcd-943feb885714:314http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/312/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=312http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=312&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/312/Default.aspxAn energy company entering the retail space needed to create a welcome kit that was engaging, lucid and customer-friendly. The current corporate materials were inconsistent in appearance and out-of-date. Furthermore, the mailing system in use relied solely on manual resources 1which was extremely cost prohibitive.  TMNG Global was commissioned to help this client achieve its goals of building brand awareness and improving its internal customer fulfillment systems. Fri, 03 Aug 2007 14:14:00 GMTf1397696-738c-4295-afcd-943feb885714:312http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/291/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=291http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=291&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/291/Default.aspxTwo similarly sized service providers choosing to merge turned to TMNG Global for help with unification of processes and systems to ensure timely realization of cost efficiencies that were fundamental to the rationale behind the merger. From an external perspective, this was an ideal case for a merger. Thu, 19 Jul 2007 18:28:00 GMTf1397696-738c-4295-afcd-943feb885714:291http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/280/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=280http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=280&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/280/Default.aspxTwo years prior to the engagement, a Government entity had granted a license for a second carrier to provide local service. This second carrier had spent $18 million establishing a fiber loop running around the city of Hamilton. However, the carrier had run out of time and money, mostly because of delays resulting from the legal posturing of the incumbent. Not long after the carrier’s failure, the environment changed, becoming more favorable to competing carriers. The Government had become more interested in competitive local service, and legislation had changed to prevent the incumbent from impeding the abilities of its competitors’ ability to enter the market. The apparent lack of reliable, fast last mile data service to connect to the outside world, made it seem worthwhile to investigate the idea of taking advantage of the liquidation price of the second carrier’s assets and resurrecting the failed local exchange carrier. Little information had been formally amassed to support a business plan. Here, at the very earliest stages of planning, a “proof of concept” needed to be developed. Our client, a private equity firm, requested that TMNG Global undertake its development.Josephine UkpomaFri, 13 Jul 2007 14:35:00 GMTf1397696-738c-4295-afcd-943feb885714:280http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/274/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=274http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=274&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/274/Default.aspxAn international provider of telecom services was in distress. Our client, a leading private equity firm, wanted to determine whether the company’s assets were undervalued and, therefore, at what price a bid for the company’s bonds would provide upside potential. In particular, the client was interested in obtaining an insight as to what the company’s fiber plant was worth. The firm enlisted TMNG Global’s assistance in this process.Josephine UkpomaThu, 12 Jul 2007 17:02:00 GMTf1397696-738c-4295-afcd-943feb885714:274http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/273/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=273http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=273&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/273/Default.aspxOur client, a leading investment firm, was interested in determining the asset value of a company, not including the web hosting services and related infrastructure, and had approached TMNG Global to assist in this process. It was understood that secondary research would be used as well as TMNG’s industry knowledge in the development of the valuation. It was further understood that a high-level valuation would be performed since time was limited to a few calendar days. The target company operated in two business segments: integrated communications services and web hosting services. Through its integrated communications services segment, the company provided integrated data and voice communications services, including enterprise data solutions, internet connectivity, private line data, local and long distance, and systems integration services to approximately 90,000 business and government customers throughout the United States.Josephine UkpomaThu, 12 Jul 2007 16:58:00 GMTf1397696-738c-4295-afcd-943feb885714:273http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/270/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=270http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=270&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/270/Default.aspxA cable provider was experiencing significant collections problems. As a result, the cable provider was adversely affecting its parent company’s goal of becoming EBITDA positive in all markets in that calendar year. Both the parent company and the cable provider viewed as critical the need to improve the latter’s collections experience to be more in line with other parts of the business. The cable provider engaged TMNG Global to help it meet this goal. Josephine UkpomaTue, 10 Jul 2007 17:42:00 GMTf1397696-738c-4295-afcd-943feb885714:270http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/268/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=268http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=268&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/268/Default.aspxA leading private equity firm wished to evaluate an emerging CLEC, which was being formed by the merger of three small, geographically separated CLECs. The client engaged a TMNG Global team to conduct a preliminary evaluation of the investment potential of the proposed merger. Based upon the results, the client would then determine whether to proceed with a more complete due diligence. The team was faced with a one-week deadline to meet with all three companies and provide its evaluation to the client, focused primarily on technical and operational considerations. Josephine UkpomaTue, 10 Jul 2007 15:22:00 GMTf1397696-738c-4295-afcd-943feb885714:268http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/266/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=266http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=266&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/266/Default.aspxOur client, an internet service provider to small and very small businesses had recently merged and found that the new entity needed more research resources and a more streamlined process for conducting that research. The client realized that its research efforts were often being initiated and conducted in a disjointed manner and with little communication among the various divisions in the company.  Mon, 09 Jul 2007 20:59:00 GMTf1397696-738c-4295-afcd-943feb885714:266http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/260/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=260http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=260&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/260/Default.aspxA communications service provider had recently developed a new brand position and wanted to implement the new position throughout the entire organization. CSMG was asked to identify ways in which the brand position could be reflected in customer interactions across all business units. Josephine UkpomaTue, 03 Jul 2007 17:34:00 GMTf1397696-738c-4295-afcd-943feb885714:260http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/254/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=254http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=254&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/254/Default.aspxA billing software vendor had successful billing applications for the wireless, cable and IP vertical markets. In order to ensure the company’s ability to gain a foothold in the wireline vertical, the client needed to develop wireline applications. To this end, the company decided to establish a wireline offering based on current software modules, new development, and third party components.  To ensure applicability of the overall solution, the client engaged TMNG Global to perform an assessment of the proposed solution to support enhanced data services for domestic and international Tier 1 and Tier 2 communications service providers.Josephine UkpomaFri, 29 Jun 2007 20:31:00 GMTf1397696-738c-4295-afcd-943feb885714:254http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/248/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=248http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=248&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/248/Default.aspx A Tier 1 broadband provider was named in a class action lawsuit questioning the provider’s disconnect and win-back telephone strategies and related policies and procedures. The potential loss to the client as a result of the lawsuit was several million dollars. The provider wanted an independent party to determine whether it was meeting best-practice standards in its disconnect and win-back call centers, thus certifying that the provider was not engaging in fraudulent telephone practices. The provider’s law firm retained us to assist the client in the class-action lawsuit by reviewing its call center policies and procedures.Josephine UkpomaThu, 14 Jun 2007 20:22:00 GMTf1397696-738c-4295-afcd-943feb885714:248http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/244/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=244http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=244&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/244/Default.aspxA competitive energy retailer’s largest customer’s billing operation was engulfed in a state of chaos resulting in a severe billing backlog, representing over $200 million. This backlog resulted from a conversion by the energy retailer of its large and contract accounts to a new billing system that was completed without proper testing prior to conversion. A billing and revenue recovery team was established to focus on reducing the billing backlog and to identify and eliminate revenue leakage. TMNG Global was engaged to manage two critical functions on the team—error management and quality control.Josephine UkpomaThu, 14 Jun 2007 14:36:00 GMTf1397696-738c-4295-afcd-943feb885714:244http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/238/Interview-Howard-Watson-Virgin-Media-CTOCIO.aspx#Comments1http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=238http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=238&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/238/Interview-Howard-Watson-Virgin-Media-CTOCIO.aspxVirgin Media, the new U.K. MSO arising out of the merger of ntl and Telewest, is in the midst of a fast-paced back-office integration project involving movement of all BSS billing and related platforms onto a single platform. Last year the company retained the services of TMNG Global to help plan, organize and manage the conversion process with the goal of completing the project by the end of first quarter 2008. With bottom-line commitments to investors riding on success within a very tight timeframe, this is a precedent-setting project that requires precise coordination and timely execution in all aspects of the migration. Howard Watson, the company’s CTO/CIO, discusses the methodologies Virgin Media and TMNG have developed to see this ambitious project through to completion. He was interviewed by Fred Dawson, editor of ScreenPlays Magazine. Mon, 11 Jun 2007 15:43:00 GMTf1397696-738c-4295-afcd-943feb885714:238http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/171/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=171http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=171&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/171/Default.aspxA wholesale data services provider considered assembling and implementing a fraud management organization to detect any activities that could threaten customer experience and satisfaction. However, the standard operating procedure did not address telecom fraud for the wholesale market. Therefore, the client wanted to protect its network by addressing the fraud situation as part of its long distance start-up process. Tue, 20 Mar 2007 19:48:00 GMTf1397696-738c-4295-afcd-943feb885714:171http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/170/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=170http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=170&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/170/Default.aspx A wholesale provider of data services was considering adding a voice component to its core set of business offerings. In order to make the decision, the client wanted to develop a full business plan that would demonstrate the viability of such a strategic move. The client needed the services of a firm with extensive voice and strategic planning expertise and chose TMNG Global to help achieve their objectives. Our challenge was not only to help in the development of the business plan, but to also oversee the implementation of the new business unit. Tue, 20 Mar 2007 19:30:00 GMTf1397696-738c-4295-afcd-943feb885714:170http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/168/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=168http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=168&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/168/Default.aspxCustomer experience has become an important differentiator in the battle for market share. This client’s growing portfolio of acquired businesses had resulted in a highly fragmented customer experience that could not scale economically to the mid-market, where the battle was intensifying. The client sought to improve and streamline their customer experience process and enhance its scalability.TMNG NewsMon, 19 Mar 2007 19:33:00 GMTf1397696-738c-4295-afcd-943feb885714:168http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/29/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=29http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=29&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/29/Default.aspxA fiber networking company suffered a major setback when two anchor customers collapsed and, in a chain reaction that was common to the telecom industry at the time, the company found itself unable to meet its obligations.  The firm’s primary creditor sought the advice of TMNG Global and others to assess the company’s deteriorating situation and determine a course of action that would turn the company around.TMNG NewsWed, 14 Mar 2007 16:14:00 GMTf1397696-738c-4295-afcd-943feb885714:29http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/150/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=150http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=150&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/150/Default.aspxSince the inception of the competitive market in energy, our client, a competitive energy retailer had not fully tracked transaction records and had attempted to reconcile only three types of records (out of a set of 38 transaction types) used for billing and invoice processing. Revenue delays, partly due to transaction posting failures, accounted for over $120 million dollars of billing backlog. Wed, 21 Feb 2007 19:48:00 GMTf1397696-738c-4295-afcd-943feb885714:150http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/135/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=135http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=135&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/135/Default.aspxAs part of its contractual obligations, our client, a trusted third party clearinghouse for the communications industry, is required to commission an annual independent assessment of a primary application area of its IT Environment.  This independent audit process must include a comparison of the clearinghouse technology; the hardware and software infrastructure and support operations with industry best practices, as well as steps taken by the company to improve operations based on prior assessments.  TMNG Global has been the client’s choice to conduct these annual reviews for many years. Deborah BrannonMon, 15 Jan 2007 14:37:00 GMTf1397696-738c-4295-afcd-943feb885714:135http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/30/Default.aspx#Comments2http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=30http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=30&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/30/Default.aspxA decision to integrate two leading MSOs was largely based on expectations that the combination would drive hundreds of millions of dollars to the bottom line as a result of the cost savings and revenue gains to be realized from migration of several legacy back-office systems to a single, multi-service operations support environment. Decision makers were advised these benefits could be achieved within two years, which meant the timeline for completion of the OSS integration project would be just 18-20 months from inception. This is an extraordinarily aggressive schedule for so large and complex an undertaking.TMNG NewsFri, 06 Oct 2006 16:30:00 GMTf1397696-738c-4295-afcd-943feb885714:30http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/28/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=28http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=28&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/28/Default.aspxA major international Internet service provider had to improve their customer retention validation experience, in particular, and the overall independent sales verification process in general, and engaged TMNG Global to project manage a pilot-test of the use of Third Party Verification (TPV) to meet the independent verification requirements.TMNG NewsFri, 06 Oct 2006 16:05:00 GMTf1397696-738c-4295-afcd-943feb885714:28