http://tmng.comRSS feeds for TMNG60http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/566/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=566http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=566&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/566/Default.aspx Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A Leading Service Provider Engages TMNG Global to Eliminate Revenue Leakage in Their Consolidated Network Challenge Service providers accustomed to reliable revenue performance based on long-standing practices in tracking and billing for usage-based account activity find their traditional methods are inadequate when they attempt to consolidate operations with newly-acquired entities or when their networks are upgraded to support more advanced services such as IP-based voice and data. For example, the fact that new methods are needed in order to properly account for usage when new network components are introduced may not be recognized by operations personnel unaccustomed to integrating such components into the overall revenue assurance system.Heather ChettiarThu, 26 Aug 2010 21:07:00 GMTf1397696-738c-4295-afcd-943feb885714:566http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/533/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=533http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=533&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/533/Default.aspxCartesian Partners with a Leading European OSS Provider to Deliver Best-of-Breed Solutions A major European cable company has adopted an approach to meeting new mediation and revenue assurance challenges that serves to confirm the benefits of a joint solutions strategy now on offer from TMNG Global’s Cartesian subsidiary and their partner, a leading European independent OSS supplierHeather ChettiarThu, 22 Oct 2009 16:22:00 GMTf1397696-738c-4295-afcd-943feb885714:533http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/324/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=324http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=324&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/324/Default.aspxA large domestic communications service provider believed it had provisioning problems and asked TMNG Global for an assessment. Our analysis revealed that the problems were actually in the area of revenue assurance and the service provider engaged us for a comprehensive revenue assurance assessment.Josephine UkpomaMon, 06 Aug 2007 15:38:00 GMTf1397696-738c-4295-afcd-943feb885714:324http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/317/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=317http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=317&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/317/Default.aspxA major European wireless/mobile service provider was experiencing revenue leakage problems in its customer-to-cash process. It suspected that the problems arose in the interfaces among Sales, Provisioning, Billing and Collection, Network, Fraud, and Security, but was unable to identify root causes with confidence. The client had engaged several other consultancies in the past, but nothing had improved. The client sought TMNG Global’s assistance in identifying the problems and providing practical, targeted solutions.Josephine UkpomaFri, 03 Aug 2007 17:28:00 GMTf1397696-738c-4295-afcd-943feb885714:317http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/304/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=304http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=304&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/304/Default.aspxAs a result of recent acquisitions, our client, a large U.S.-based international long distance service provider, began initiatives to target inter-company business services, revenue assurance for customer billing, and internal process and system improvements. Other considerations leading to this decision included: 1) the growth of independent billing and receivable architectures, and 2) an increase in interdependent processes supporting complex business service offerings. Josephine UkpomaWed, 01 Aug 2007 19:52:00 GMTf1397696-738c-4295-afcd-943feb885714:304http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/303/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=303http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=303&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/303/Default.aspxA European mobile operator was experiencing tremendous growth, but lacked systems and processes that could support such growth. A recent brand re-launch had resulted in additional growth and therefore exacerbated the operational problems of the client. Recognizing its problems with revenue leakage, fragmented systems and processes, and reliance on key individuals, the company’s new management team brought in TMNG Global to review its revenue assurance processes. Josephine UkpomaWed, 01 Aug 2007 19:34:00 GMTf1397696-738c-4295-afcd-943feb885714:303http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/295/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=295http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=295&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/295/Default.aspxAn international GSM (Global System for Mobile Communications) and long distance carrier needed resources to manage the day-to-day operations of a temporary billing system, while simultaneously identifying the requirements, testing and implementing another billing system selected as the permanent solution. The available workforce in Switzerland had limited experience in telecommunications. The client chose not to hire full-time employees to support the temporary system, but was actively looking for employees to support the permanent solution. The hiring time frame, however, was prolonged because of restrictions on work visas. The average length of time between identifying a candidate and hiring that person was three months. Meanwhile, the client was facing a fast pace of growth and needed immediate, experienced resource during the phased implementation. Leveraging our past experience in the marketplace and knowledge of the vendor providing the permanent solution the client chose TMNG. Our challenge was to deploy a team that could support the company’s day-to-day operations on a temporary billing system that had to cope with a fast-growing customer base. Additionally, we had to provide the expertise for timely testing, implementation, and conversion of the customer base to the new billing system.Josephine UkpomaThu, 26 Jul 2007 15:17:00 GMTf1397696-738c-4295-afcd-943feb885714:295http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/270/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=270http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=270&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/270/Default.aspxA cable provider was experiencing significant collections problems. As a result, the cable provider was adversely affecting its parent company’s goal of becoming EBITDA positive in all markets in that calendar year. Both the parent company and the cable provider viewed as critical the need to improve the latter’s collections experience to be more in line with other parts of the business. The cable provider engaged TMNG Global to help it meet this goal. Josephine UkpomaTue, 10 Jul 2007 17:42:00 GMTf1397696-738c-4295-afcd-943feb885714:270http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/244/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=244http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=244&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/244/Default.aspxA competitive energy retailer’s largest customer’s billing operation was engulfed in a state of chaos resulting in a severe billing backlog, representing over $200 million. This backlog resulted from a conversion by the energy retailer of its large and contract accounts to a new billing system that was completed without proper testing prior to conversion. A billing and revenue recovery team was established to focus on reducing the billing backlog and to identify and eliminate revenue leakage. TMNG Global was engaged to manage two critical functions on the team—error management and quality control.Josephine UkpomaThu, 14 Jun 2007 14:36:00 GMTf1397696-738c-4295-afcd-943feb885714:244http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/174/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=174http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=174&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/174/Default.aspxA wholesale provider of data services was concerned that there could be revenue and cost savings opportunities that were undetected by its internal resources. The company was particularly interested in auditing four critical areas: line costs, switch audits, service delivery and revenue assurance. Mon, 02 Apr 2007 17:41:00 GMTf1397696-738c-4295-afcd-943feb885714:174http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/171/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=171http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=171&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/171/Default.aspxA wholesale data services provider considered assembling and implementing a fraud management organization to detect any activities that could threaten customer experience and satisfaction. However, the standard operating procedure did not address telecom fraud for the wholesale market. Therefore, the client wanted to protect its network by addressing the fraud situation as part of its long distance start-up process. Tue, 20 Mar 2007 19:48:00 GMTf1397696-738c-4295-afcd-943feb885714:171http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/29/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=29http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=29&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/29/Default.aspxA fiber networking company suffered a major setback when two anchor customers collapsed and, in a chain reaction that was common to the telecom industry at the time, the company found itself unable to meet its obligations.  The firm’s primary creditor sought the advice of TMNG Global and others to assess the company’s deteriorating situation and determine a course of action that would turn the company around.TMNG NewsWed, 14 Mar 2007 16:14:00 GMTf1397696-738c-4295-afcd-943feb885714:29http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/165/Default.aspx#Comments1http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=165http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=165&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/165/Default.aspxA leading communication service provider’s Billing Lifecycle Management Group initiated a project to define a segment-based billing strategy and implementation plan to improve customer experience and reduce cost. TMNG was engaged to evaluate strengths and weaknesses of billing capabilities relative to the business requirements of consumer, small/medium business and enterprise customer segments. Tue, 13 Mar 2007 16:40:00 GMTf1397696-738c-4295-afcd-943feb885714:165http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/158/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=158http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=158&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/158/Default.aspxTMNG Global was engaged by the billing services organization of a major wireless provider to examine how their internal customers’ business processes interact with the systems they manage.  The project’s objective was to identify revenue leakage opportunities and cost improvement and operational efficiency opportunities. The “Customer Billing End-to-End” project encompassed all business and operational aspects of customer account management and billing services, including order entry, credit management, provisioning/fulfillment, usage collection and management, invoicing, payments and collection management. Deborah BrannonTue, 06 Mar 2007 18:56:00 GMTf1397696-738c-4295-afcd-943feb885714:158http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/55/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=55http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=55&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/55/Default.aspxA Communications Service Provider targeting residential customers was experiencing significant operational problems resulting in an unacceptably high level of bad debt   As a result, the service provider was unable to meet its goal of becoming EBITDA and cash flow positive.  The service provider engaged TMNG Global to help it address many of its operational issues.  This case study focuses on the credit and collections component of TMNG Global’s engagement. TMNG NewsMon, 23 Oct 2006 21:08:00 GMTf1397696-738c-4295-afcd-943feb885714:55http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/54/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=54http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=54&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/54/Default.aspxA business unit of a large Integrated Communications Provider (ICP) was experiencing difficulty with Receivables Management, specifically management of the number of days outstanding metric.  The volume was increasing and, while the impacted organizations were focused on the additional workload and pressure from the failing results, TMNG Global was asked to come in and analyze the overall operation to see if we could find root causes and assist with the implementation of irreversible corrective actions. TMNG NewsMon, 23 Oct 2006 20:53:00 GMTf1397696-738c-4295-afcd-943feb885714:54http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/53/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=53http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=53&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/53/Default.aspxA telecom services provider was under increasing pressure to reduce costs and improve revenue performance. The company was particularly concerned about two specific areas—Telecommunications Costs Reconciliation and Switch Audits.  TMNG NewsMon, 23 Oct 2006 19:54:00 GMTf1397696-738c-4295-afcd-943feb885714:53http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/52/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=52http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=52&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/52/Default.aspxFollowing the introduction of processes and procedures resulting from an existing TMNG Global revenue assurance project for a European mobile operator, it became clear that debt was continuing to grow, accounts were misclassified and despite significant increases in cash, a more radical approach would be needed to address more fundamental problems with the quality of the existing debtors. After completing an analysis of the customer base, TMNG Global discovered that at the end of the billing and collection process more than 22% of invoices had not been paid and remained outstanding.TMNG NewsMon, 23 Oct 2006 19:41:00 GMTf1397696-738c-4295-afcd-943feb885714:52http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/51/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=51http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=51&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/51/Default.aspxA major European wireless/mobile service provider was experiencing revenue leakage problems in its customer-to-cash process. It suspected that the problems arose in the interfaces among Sales, Provisioning, Billing and Collection, Network, Fraud, and Security, but was unable to identify root causes with confidence.   TMNG NewsMon, 23 Oct 2006 19:38:00 GMTf1397696-738c-4295-afcd-943feb885714:51http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/50/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=50http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=50&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/50/Default.aspxA communications service provider needed to convert to a more advanced billing system in order to offer a dynamic array of long distance data and voice services to wholesale and retail customers. In order to gauge the operational requirements needed to support the new system, the client needed assistance from a firm with experience in implementing long distance billing systems. In addition, the client was very concerned about the high potential for revenue loss associated with the conversion to the new system.TMNG NewsMon, 23 Oct 2006 19:03:00 GMTf1397696-738c-4295-afcd-943feb885714:50http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/49/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=49http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=49&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/49/Default.aspxThe new CIO for a major communications service provider found that the company lacked the ability to ensure the timeliness, accuracy, and completeness of customer billing. They were experiencing numerous problems including an inability to ensure the accuracy of invoices prior to mailing, limited visibility of and/or correction of records in suspend mode, and incorrect or no invoices received by customers.  Having had prior experience with TMNG Global’s Revenue Assurance methodology and realizing that an entire Revenue Assurance process had to be created and implemented, he turned to TMNG Global. TMNG NewsMon, 23 Oct 2006 18:47:00 GMTf1397696-738c-4295-afcd-943feb885714:49http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/48/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=48http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=48&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/48/Default.aspxAs a result of recent acquisitions, the growth of independent billing and receivable architectures, and an increase in interdependent processes supporting complex business service offerings, the client, a historically large U.S. international communications service provider, began initiatives to target inter-company business services, revenue assurance for customer billing, and internal process and system improvements.TMNG NewsMon, 23 Oct 2006 18:42:00 GMTf1397696-738c-4295-afcd-943feb885714:48http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/34/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=34http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=34&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/34/Default.aspxOur client sold its off-the-shelf software billing program to a CLEC for auditing the CABS billing that it received from other providers. As part of that sale, the client committed to building an interface that would allow regular feeds of ASR and LSR order data placed with other carriers to be extracted and loaded into the software program. The CLEC used MetaSolv TBS as its order management software and, although the client had a strong development staff, it lacked the MetaSolv TBS expertise to identify where and how to extract the required data.  TMNG NewsTue, 17 Oct 2006 19:55:00 GMTf1397696-738c-4295-afcd-943feb885714:34http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/42/Default.aspx#Comments1http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=42http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=42&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/42/Default.aspxA large communications service provider, serving primarily Tier 2 and Tier 3 markets, was dissatisfied with its service delivery performance and wanted to know what it could do to improve customer signups and retention.  The company had a competitive service package and was positioned in markets where its value proposition would pose a significant challenge to other service providers. It was well focused on the business sector with a strong understanding of what customers wanted from a service provider. Yet the company was not hitting its performance targets with regard to operational efficiency, customer satisfaction and financial growth. TMNG NewsTue, 17 Oct 2006 15:26:00 GMTf1397696-738c-4295-afcd-943feb885714:42http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/25/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=25http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=25&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/25/Default.aspxA large communications service provider was in the midst of Year 1 Sarbanes Oxley compliance testing, using internal resources along with testing support from a Big 4 consulting firm.  The Big 4 consulting firm’s staff was unfamiliar with basic telecom operations processes and procedures and needed substantial training from the provider’s operations personnel. Recognizing the impact to their resources, testing plans and overall project timeline, the provider realized that specialized expertise was needed to meet their deadline.  They called on TMNG Global to assist. TMNG NewsSun, 01 Oct 2006 23:54:00 GMTf1397696-738c-4295-afcd-943feb885714:25