http://tmng.comRSS feeds for TMNG60http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/352/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=352http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=352&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/352/Default.aspxThe client, a communications service provider, did not have a comprehensive audit program or structured processes in place to deal with monthly billings from vendors that totaled approximately $1.2 million. As a result, service bills were paid without review. In addition, the client did not utilize electronic billing formats and was inundated with paper bills. Although the client had purchased a basic audit program, it only served to reformat electronic bills for inclusion into the billing system for call detail records. Additionally, the client had never terminated any service with its service providers and they were thus incurring significant costs for canceled customers.Josephine UkpomaFri, 24 Aug 2007 15:49:00 GMTf1397696-738c-4295-afcd-943feb885714:352http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/351/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=351http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=351&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/351/Default.aspxTMNG Global was asked to determine the viability of introducing an Account Spending Limit (ASL) service to a wireless carrier’s clients. To conduct an effective analysis, it was necessary to understand the market dynamics, cross-elasticity with current offerings, revenue potential, sensitivity of the spending limit, and the market segment to be addressed. Josephine UkpomaFri, 24 Aug 2007 15:26:00 GMTf1397696-738c-4295-afcd-943feb885714:351http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/350/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=350http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=350&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/350/Default.aspxThe client had sponsored an annual conference for a number of years. In the previous year, an event planner had taken 10 months and a budget of $1 million to orchestrate the conference. This year, the client cut the budget to $600,000 and the planning time to an in-house effort of five weeks. The client asked TMNG Global to plan a new award ceremony for outstanding marketing campaigns, giving awards in three categories—best online, best email, and best multi-channel—and to attract sponsors to offset the costs of the conference. Josephine UkpomaFri, 24 Aug 2007 14:04:00 GMTf1397696-738c-4295-afcd-943feb885714:350http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/349/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=349http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=349&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/349/Default.aspxThe client had primarily marketed to the small, medium, and enterprise business segments. In search of growth opportunities and enhanced market penetration, the client asked TMNG Global to provide a fast-tracked marketing plan for the consumer market segment that would lead to long term financial success. The assignment consisted of two phases: Phase I, identifying the scope of the “consumer/personal” communications users’ market, and, Phase II, defining a long-term strategy to compete in this market segment. Josephine UkpomaFri, 24 Aug 2007 13:55:00 GMTf1397696-738c-4295-afcd-943feb885714:349http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/338/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=338http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=338&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/338/Default.aspxA leading U. S. communications service provider needed to address growing customer dissatisfaction and costly rework associated with inaccurate bills. By capturing necessary billing data and issuing the bill in an accurate and timely fashion, the service provider anticipated a marked improvement in customer satisfaction and payments made on line. They established a major initiative to design a new customer experience-driven invoicing and payment requirements framework. Josephine UkpomaWed, 15 Aug 2007 18:37:00 GMTf1397696-738c-4295-afcd-943feb885714:338http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/331/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=331http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=331&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/331/Default.aspxA Fortune 500 company with primary business in the mailing and document handling industry wanted to look into a new business opportunity involving the collection and remission of sales taxes, an extension of the company’s existing postage payment and funds handling process. The company had become involved in recent state government initiatives to collect remote sales taxes, and in the process the client identified a possible commercial business opportunity in the provision of a sales tax compliance system. TMNG Global was asked to assess the viability of the opportunity and develop new products and marketing strategies to address it.Josephine UkpomaTue, 07 Aug 2007 18:04:00 GMTf1397696-738c-4295-afcd-943feb885714:331http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/330/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=330http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=330&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/330/Default.aspxA leading CLEC was in financial difficulty as its current business model was proving to be a severe drain on capital. It was projected that, at this rate, the client would run out of money in less than a year. The client needed to restructure its debt and obtain additional capital from their investors. However, the industry was experiencing a severe downturn and access to investment capital was challenging. The only way to obtain the financing necessary was to develop a new business plan that would allow the company to achieve success in the changing environment. Josephine UkpomaTue, 07 Aug 2007 17:11:00 GMTf1397696-738c-4295-afcd-943feb885714:330http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/329/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=329http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=329&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/329/Default.aspxOur client, a leading communications service provider, needed to find a way to communicate its goals and generate new ideas among several audiences. The client wanted to develop new ideas to help make its sales force and other members of its staff more efficient and successful. The client also wanted to increase its brand awareness and establish customer loyalty. Josephine UkpomaTue, 07 Aug 2007 16:50:00 GMTf1397696-738c-4295-afcd-943feb885714:329http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/328/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=328http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=328&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/328/Default.aspxTMNG Global was engaged by a large wireless service provider to help them better understand the needs of their large account customers, with the objective of providing improved invoicing and payment services. Josephine UkpomaMon, 06 Aug 2007 20:10:00 GMTf1397696-738c-4295-afcd-943feb885714:328http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/326/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=326http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=326&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/326/Default.aspxA software provider wished to obtain current user workflow processes and procedures that could be used to enhance its Telecom Fraud and Quality of Service (QoS) applications. The client wanted an assessment that incorporated the viewpoints of both an analyst and management regarding fraud management. In addition, the client wanted to position its QoS application as the "Master QoS database” for the corporation. The primary selling point of the application was that it could minimize, if not reduce to one, the number of locations that users of different customer organizations were required to access in order to obtain service performance data. In order to successfully position the application, it was vital that the client understand the workflows, processes, and requirements of its users. They called on TMNG Global to assist.Josephine UkpomaMon, 06 Aug 2007 16:31:00 GMTf1397696-738c-4295-afcd-943feb885714:326http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/325/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=325http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=325&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/325/Default.aspxA communications services provider wished to upgrade its current fraud system in order to leverage the capabilities of newer systems and improve its operational processes. TMNG Global had developed the requirements for a new system and identified products and processes that needed support. We had worked closely with the IT selection committee in evaluating the vendor responses and selection of the new system. Unfortunately, midway through the upgrade, funding was cut for the new system. The client asked TMNG Global to help them maximize its current system and determine processes to get the company through its next year of product improvements.Josephine UkpomaMon, 06 Aug 2007 16:17:00 GMTf1397696-738c-4295-afcd-943feb885714:325http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/324/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=324http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=324&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/324/Default.aspxA large domestic communications service provider believed it had provisioning problems and asked TMNG Global for an assessment. Our analysis revealed that the problems were actually in the area of revenue assurance and the service provider engaged us for a comprehensive revenue assurance assessment.Josephine UkpomaMon, 06 Aug 2007 15:38:00 GMTf1397696-738c-4295-afcd-943feb885714:324http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/317/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=317http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=317&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/317/Default.aspxA major European wireless/mobile service provider was experiencing revenue leakage problems in its customer-to-cash process. It suspected that the problems arose in the interfaces among Sales, Provisioning, Billing and Collection, Network, Fraud, and Security, but was unable to identify root causes with confidence. The client had engaged several other consultancies in the past, but nothing had improved. The client sought TMNG Global’s assistance in identifying the problems and providing practical, targeted solutions.Josephine UkpomaFri, 03 Aug 2007 17:28:00 GMTf1397696-738c-4295-afcd-943feb885714:317http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/316/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=316http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=316&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/316/Default.aspxAn energy utility needed a business plan to increase revenue through the marketing and sales of related energy products. TMNG Global was engaged to research several energy products, create a business plan, report on profitability analysis, and make recommendations regarding the marketing of products in regulated and deregulated markets. Josephine UkpomaFri, 03 Aug 2007 16:52:00 GMTf1397696-738c-4295-afcd-943feb885714:316http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/315/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=315http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=315&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/315/Default.aspxThe aggregator market includes a wide range of market participants, many of which are new to the deregulated electric utility industry. Our client was in discussions with more than ten aggregators, and the group was growing. Managing aggregator relationships, understanding their needs and perspectives, and evaluating their potential are critical considerations which must be factored into the planning of a channel for aggregators. Adding to the complexity of planning for a new channel were the need to maintain relationships over time for this very heterogeneous group and the challenge of developing internal processes that supported the needs of aggregators and met internal objectives. An assessment of pricing processes was also needed to determine how to coordinate those external customer needs with internal processes. Realizing the complexity of the undertaking, the client called upon TMNG Global to help.Josephine UkpomaFri, 03 Aug 2007 16:13:00 GMTf1397696-738c-4295-afcd-943feb885714:315http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/314/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=314http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=314&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/314/Default.aspxThe utility wanted to launch a new sales channel. As a startup, the company needed contractors rather than full-time employees because of the uncertain future. Yet, the company needed experienced, talented individuals. TMNG Global was asked to negotiate the contract with an external vendor, define the scope of work, and meet any challenges that arose in the course of building the channel.Josephine UkpomaFri, 03 Aug 2007 15:47:00 GMTf1397696-738c-4295-afcd-943feb885714:314http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/313/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=313http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=313&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/313/Default.aspxA leading wireless data provider wanted to develop and launch wireless internet access products and services for horizontal and vertical markets. To do so efficiently, the company needed to integrate a number of disparate internal and external product development efforts into a cohesive and rational product suite. The company also presented additional tactical and strategic challenges: the product management role needed redefining, strategic marketing needed to be educated on technical issues affecting product development, and an integrated product team structure needed to be implemented. Josephine UkpomaFri, 03 Aug 2007 15:19:00 GMTf1397696-738c-4295-afcd-943feb885714:313http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/304/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=304http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=304&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/304/Default.aspxAs a result of recent acquisitions, our client, a large U.S.-based international long distance service provider, began initiatives to target inter-company business services, revenue assurance for customer billing, and internal process and system improvements. Other considerations leading to this decision included: 1) the growth of independent billing and receivable architectures, and 2) an increase in interdependent processes supporting complex business service offerings. Josephine UkpomaWed, 01 Aug 2007 19:52:00 GMTf1397696-738c-4295-afcd-943feb885714:304http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/303/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=303http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=303&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/303/Default.aspxA European mobile operator was experiencing tremendous growth, but lacked systems and processes that could support such growth. A recent brand re-launch had resulted in additional growth and therefore exacerbated the operational problems of the client. Recognizing its problems with revenue leakage, fragmented systems and processes, and reliance on key individuals, the company’s new management team brought in TMNG Global to review its revenue assurance processes. Josephine UkpomaWed, 01 Aug 2007 19:34:00 GMTf1397696-738c-4295-afcd-943feb885714:303http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/297/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=297http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=297&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/297/Default.aspxAn OSS service fulfillment vendor wanted to increase its customer base by creating a more focused market strategy but lacked strategic direction for the project. The client needed to understand how its product measured up to the competition and how it could redefine its approach to the market in order to increase its client base significantly.Josephine UkpomaThu, 26 Jul 2007 18:18:00 GMTf1397696-738c-4295-afcd-943feb885714:297http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/296/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=296http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=296&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/296/Default.aspxA long distance carrier planned on entering the international data market. Based on recent marketing analysis, senior management established an aggressive timeline for launching international data products. Due to the client’s lack of back office support systems, and its unwieldy internal processes for developing support systems, help was needed in creating manual procedures. The client’s strategy was to resell basic data products to targeted mid-sized and large businesses. The marketing focus would be on Mexican companies and on U.S. companies with offices and plants in Mexico. Also, plans to resell data service to selected European and Asian countries would be developed with a separate vendor and would require separate processes. The client recognized needs in the areas of sales pricing support, order entry/order management processes, as well as its need for subject matter experts (SME’s) to identify, analyze, develop, document, and implement required course of action to support the initiative. Josephine UkpomaThu, 26 Jul 2007 18:06:00 GMTf1397696-738c-4295-afcd-943feb885714:296http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/295/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=295http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=295&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/295/Default.aspxAn international GSM (Global System for Mobile Communications) and long distance carrier needed resources to manage the day-to-day operations of a temporary billing system, while simultaneously identifying the requirements, testing and implementing another billing system selected as the permanent solution. The available workforce in Switzerland had limited experience in telecommunications. The client chose not to hire full-time employees to support the temporary system, but was actively looking for employees to support the permanent solution. The hiring time frame, however, was prolonged because of restrictions on work visas. The average length of time between identifying a candidate and hiring that person was three months. Meanwhile, the client was facing a fast pace of growth and needed immediate, experienced resource during the phased implementation. Leveraging our past experience in the marketplace and knowledge of the vendor providing the permanent solution the client chose TMNG. Our challenge was to deploy a team that could support the company’s day-to-day operations on a temporary billing system that had to cope with a fast-growing customer base. Additionally, we had to provide the expertise for timely testing, implementation, and conversion of the customer base to the new billing system.Josephine UkpomaThu, 26 Jul 2007 15:17:00 GMTf1397696-738c-4295-afcd-943feb885714:295http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/280/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=280http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=280&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/280/Default.aspxTwo years prior to the engagement, a Government entity had granted a license for a second carrier to provide local service. This second carrier had spent $18 million establishing a fiber loop running around the city of Hamilton. However, the carrier had run out of time and money, mostly because of delays resulting from the legal posturing of the incumbent. Not long after the carrier’s failure, the environment changed, becoming more favorable to competing carriers. The Government had become more interested in competitive local service, and legislation had changed to prevent the incumbent from impeding the abilities of its competitors’ ability to enter the market. The apparent lack of reliable, fast last mile data service to connect to the outside world, made it seem worthwhile to investigate the idea of taking advantage of the liquidation price of the second carrier’s assets and resurrecting the failed local exchange carrier. Little information had been formally amassed to support a business plan. Here, at the very earliest stages of planning, a “proof of concept” needed to be developed. Our client, a private equity firm, requested that TMNG Global undertake its development.Josephine UkpomaFri, 13 Jul 2007 14:35:00 GMTf1397696-738c-4295-afcd-943feb885714:280http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/279/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=279http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=279&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/279/Default.aspxA major financial service firm, was interested in evaluating Canada’s then-only nationally licensed Local Multipoint Communications System Company (LMCS) as a potential investment opportunity.  Josephine UkpomaFri, 13 Jul 2007 14:21:00 GMTf1397696-738c-4295-afcd-943feb885714:279http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/275/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=275http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=275&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/275/Default.aspxA distressed international telecom provider was “forced” to place one of its divisions, a former specialized service provider that it had recently acquired, back on the market. TMNG Global’s client, a noted venture capital firm, had requested assistance in evaluating the investment potential of the entity. The client particularly wanted to gain an understanding of the technological issues; determine whether there were competing technologies and or product lines that might impact the entity negatively; and ascertain whether the underlying costs of providing the service, such as leased facilities and services, were in line with current best case service pricing.Josephine UkpomaThu, 12 Jul 2007 17:29:00 GMTf1397696-738c-4295-afcd-943feb885714:275http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/274/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=274http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=274&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/274/Default.aspxAn international provider of telecom services was in distress. Our client, a leading private equity firm, wanted to determine whether the company’s assets were undervalued and, therefore, at what price a bid for the company’s bonds would provide upside potential. In particular, the client was interested in obtaining an insight as to what the company’s fiber plant was worth. The firm enlisted TMNG Global’s assistance in this process.Josephine UkpomaThu, 12 Jul 2007 17:02:00 GMTf1397696-738c-4295-afcd-943feb885714:274http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/273/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=273http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=273&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/273/Default.aspxOur client, a leading investment firm, was interested in determining the asset value of a company, not including the web hosting services and related infrastructure, and had approached TMNG Global to assist in this process. It was understood that secondary research would be used as well as TMNG’s industry knowledge in the development of the valuation. It was further understood that a high-level valuation would be performed since time was limited to a few calendar days. The target company operated in two business segments: integrated communications services and web hosting services. Through its integrated communications services segment, the company provided integrated data and voice communications services, including enterprise data solutions, internet connectivity, private line data, local and long distance, and systems integration services to approximately 90,000 business and government customers throughout the United States.Josephine UkpomaThu, 12 Jul 2007 16:58:00 GMTf1397696-738c-4295-afcd-943feb885714:273http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/272/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=272http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=272&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/272/Default.aspxA major international bank had built a worldwide telecom network to provide state-of-the-art interoffice communications services as well as secure investment transactions. Keeping that network technologically current, maintaining it, and expanding it, especially in light of mergers and acquisitions with other banks and investment institutions, were ever-increasing drains on internal resources and a growing overhead cost. The client was considering consolidating all network activities in a single division, and potentially, spinning it off as a stand-alone company, providing secure telecom services to the banking and investment industry. The client would then outsource all of its telecom needs to this new entity. The client needed help understanding how to transition from being a private service provider to a public one, including changes and requirements for a new network structure, systems, processes, pricing, and costs. Josephine UkpomaThu, 12 Jul 2007 16:43:00 GMTf1397696-738c-4295-afcd-943feb885714:272http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/271/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=271http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=271&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/271/Default.aspxA joint venture was created by the international airlines to consolidate all of their data networking needs, especially their cargo and reservations systems. The ownership of each of the individual airline networks was transferred to the joint venture and the costs of running the network was charged back to each airline on a usage basis. Over time, the network costs increased to such a point that several members were considering pulling out of the joint venture and outsourcing their needed services to a public international telecom provider. Instead, the joint venture suggested a plan whereby it would in turn spin off a separate company which would own the network, add to the services offered, provide telecom services internationally to all that desired them, as well as provide for the needs of the member airlines. The joint venture needed outside financing for this endeavor and so required help in Due Diligence activities as well as assistance in the development of the final approved Business Plan. Josephine UkpomaThu, 12 Jul 2007 16:30:00 GMTf1397696-738c-4295-afcd-943feb885714:271http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/270/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=270http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=270&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/270/Default.aspxA cable provider was experiencing significant collections problems. As a result, the cable provider was adversely affecting its parent company’s goal of becoming EBITDA positive in all markets in that calendar year. Both the parent company and the cable provider viewed as critical the need to improve the latter’s collections experience to be more in line with other parts of the business. The cable provider engaged TMNG Global to help it meet this goal. Josephine UkpomaTue, 10 Jul 2007 17:42:00 GMTf1397696-738c-4295-afcd-943feb885714:270http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/269/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=269http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=269&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/269/Default.aspxA leading financial services and asset management company wanted to become more competitive in the industry and offer additional services and products to its customers. To expand its product line, the client sought help in winning a contract to manage an education investment product and assistance in launching the new product in a timely manner.Josephine UkpomaTue, 10 Jul 2007 15:39:00 GMTf1397696-738c-4295-afcd-943feb885714:269http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/268/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=268http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=268&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/268/Default.aspxA leading private equity firm wished to evaluate an emerging CLEC, which was being formed by the merger of three small, geographically separated CLECs. The client engaged a TMNG Global team to conduct a preliminary evaluation of the investment potential of the proposed merger. Based upon the results, the client would then determine whether to proceed with a more complete due diligence. The team was faced with a one-week deadline to meet with all three companies and provide its evaluation to the client, focused primarily on technical and operational considerations. Josephine UkpomaTue, 10 Jul 2007 15:22:00 GMTf1397696-738c-4295-afcd-943feb885714:268http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/262/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=262http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=262&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/262/Default.aspxA provider of digital broadcast satellite television wanted to improve the efficiency and profitability of its call centers. In particular, the company wanted to improve its ability to answer calls within the first 30 seconds, improve agent productivity and reduce the number of customer complaints. The company engaged TMNG Global to provide an objective assessment of its call center strategy and operations. Josephine UkpomaThu, 05 Jul 2007 20:31:00 GMTf1397696-738c-4295-afcd-943feb885714:262http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/261/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=261http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=261&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/261/Default.aspxA leadingcommunications service providers was facing line erosion from a variety of sources, and was anticipating even greater challenges to its basic business as a result of cable TV companies beginning to offer telephony more widely. The client wanted to understand the likely size and timing of the cable TV threat and sought an assessment of alternatives that would combat this threat. The goal was to quantify a variety of financial outcomes under several different scenarios. Once these options were analyzed in terms of their strategic and financial impact, the client could determine a preferred course of action. Josephine UkpomaTue, 03 Jul 2007 17:38:00 GMTf1397696-738c-4295-afcd-943feb885714:261http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/260/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=260http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=260&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/260/Default.aspxA communications service provider had recently developed a new brand position and wanted to implement the new position throughout the entire organization. CSMG was asked to identify ways in which the brand position could be reflected in customer interactions across all business units. Josephine UkpomaTue, 03 Jul 2007 17:34:00 GMTf1397696-738c-4295-afcd-943feb885714:260http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/259/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=259http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=259&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/259/Default.aspxA facilities-based business CLEC, focusing on broadband communications, was in a unique geographical and competitive environment, that of an island with only one significant competitor. TMNG Global was asked to quantify the client’s addressable market and validate its overall business case.Josephine UkpomaTue, 03 Jul 2007 13:52:00 GMTf1397696-738c-4295-afcd-943feb885714:259http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/254/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=254http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=254&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/254/Default.aspxA billing software vendor had successful billing applications for the wireless, cable and IP vertical markets. In order to ensure the company’s ability to gain a foothold in the wireline vertical, the client needed to develop wireline applications. To this end, the company decided to establish a wireline offering based on current software modules, new development, and third party components.  To ensure applicability of the overall solution, the client engaged TMNG Global to perform an assessment of the proposed solution to support enhanced data services for domestic and international Tier 1 and Tier 2 communications service providers.Josephine UkpomaFri, 29 Jun 2007 20:31:00 GMTf1397696-738c-4295-afcd-943feb885714:254http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/248/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=248http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=248&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/248/Default.aspx A Tier 1 broadband provider was named in a class action lawsuit questioning the provider’s disconnect and win-back telephone strategies and related policies and procedures. The potential loss to the client as a result of the lawsuit was several million dollars. The provider wanted an independent party to determine whether it was meeting best-practice standards in its disconnect and win-back call centers, thus certifying that the provider was not engaging in fraudulent telephone practices. The provider’s law firm retained us to assist the client in the class-action lawsuit by reviewing its call center policies and procedures.Josephine UkpomaThu, 14 Jun 2007 20:22:00 GMTf1397696-738c-4295-afcd-943feb885714:248http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/244/Default.aspx#Comments0http://tmng.com/DesktopModules/iBN%20News%20Articles/RssComments.aspx?TabID=73&ModuleID=370&ArticleID=244http://tmng.com/DesktopModules/iBN%20News%20Articles/Tracking/Trackback.aspx?ArticleID=244&PortalID=0&TabID=73http://tmng.com/MyTMNG/Editor/EditNews/tabid/73/ctl/ArticleView/mid/370/articleId/244/Default.aspxA competitive energy retailer’s largest customer’s billing operation was engulfed in a state of chaos resulting in a severe billing backlog, representing over $200 million. This backlog resulted from a conversion by the energy retailer of its large and contract accounts to a new billing system that was completed without proper testing prior to conversion. A billing and revenue recovery team was established to focus on reducing the billing backlog and to identify and eliminate revenue leakage. TMNG Global was engaged to manage two critical functions on the team—error management and quality control.Josephine UkpomaThu, 14 Jun 2007 14:36:00 GMTf1397696-738c-4295-afcd-943feb885714:244