A leading wireless service provider had recognized that their IT billing services organization did not have standard processes and business controls in place, resulting in the majority of internal cli...
A major international communications service provider was pursuing a consumer online billing initiative to enhance electronic bill presentment and payment and customer self-care. Their primary objecti...
A leading communications service provider launched an initiative to establish a Self-Service Strategy Organization in order to develop and implement its self-service capabilities. The goals of this cr...
A leading U. S. communications service provider needed to address growing customer dissatisfaction and costly rework associated with inaccurate bills. By capturing necessary billing data and issuing t...
Our client, a leading communications service provider, needed to find a way to communicate its goals and generate new ideas among several audiences. The client wanted to develop new ideas to help make...
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