A major European wireless/mobile service provider was experiencing revenue leakage problems in its customer-to-cash process. It suspected that the problems arose in the interfaces among Sales, Provisi...

As a result of recent acquisitions, our client, a large U.S.-based international long distance service provider, began initiatives to target inter-company business services, revenue assurance for cust...

A European mobile operator was experiencing tremendous growth, but lacked systems and processes that could support such growth. A recent brand re-launch had resulted in additional growth and therefore...

A cable provider was experiencing significant collections problems. As a result, the cable provider was adversely affecting its parent company’s goal of becoming EBITDA positive in all markets in that...

A competitive energy retailer’s largest customer’s billing operation was engulfed in a state of chaos resulting in a severe billing backlog, representing over $200 million. This backlog resulted from ...

A wholesale provider of data services was concerned that there could be revenue and cost savings opportunities that were undetected by its internal resources. The company was particularly interested i...

A wholesale data services provider considered assembling and implementing a fraud management organization to detect any activities that could threaten customer experience and satisfaction. However, th...

A fiber networking company suffered a major setback when two anchor customers collapsed and, in a chain reaction that was common to the telecom industry at the time, the company found itself unable to...